FAQs

What is Krapani?

Krapani is a platform that connects individuals in need with those willing to help, facilitating donations of goods, services, or financial support.

What does "Krapani" mean, and what is its significance?

"Krapani" combines three Twi words from Ghana: "kra" (soul), "pa" (good) and "ni" (here), symbolizing the essence of good-hearted people making a difference through acts of kindness.

How do I sign up?

Download the Krapani app, create an account by providing your details, and verify your account to start using it.

Is there an age restriction for using Krapani?

Yes, Krapani is available to users aged 18 and above, promoting a mature and responsible user base.

How can I donate items or offer help?

As a donor, you can either create a post detailing the resources you wish to donate or browse through the existing stories on the platform and connect with seekers who need them.

I need help. How do I request assistance?

Seekers can post about their circumstances on the app, explaining their needs for donors to find and offer support.

How does Krapani ensure user safety and privacy?

On Krapani, every user must go through our robust profile verification process before you can either post your story or show an interest to a story. Additionally, Krapani has features like reporting inappropriate content and behavior, secure messaging, and GPS integration for safe meetups. Lastly, the app incorporates a feedback option, enabling users to provide input for continuous improvement.

Can organizations use Krapani to donate?

Yes, organizations can join Krapani to donate resources or financial support and connect with individual seekers directly.

What types of donations can I make?

Donations can include food, clothing, books, financial aid, or other essentials.

How does Krapani use GPS?

GPS integration helps facilitate meeting arrangements between donors and seekers while prioritizing user privacy.

Can I provide feedback on the app?

Yes, Krapani encourages users to provide feedback for continuous improvement of the platform.

How do I report inappropriate behavior or content?

Users can use the reporting functionality within the app to flag any inappropriate content or behavior for review

Is there a cost to use Krapani?

Krapani is free to download and use for both seekers and donors.

How can I contact Krapani for support?

Krapani provides contact details on the app and website for support and inquiries.

Can I remain anonymous as a donor or seeker?

Yes, Krapani allows for anonymous donations and requests to ensure privacy.

What happens if I encounter a problem with a donation or request?

Krapani encourages direct communication between users to resolve issues, with support available for unresolved concerns